Terms & Conditions

By placing an order with Eltonic Ltd you confirm that you agree with and are bound by the terms and conditions below:


The Client: The company or individual requesting the services of Eltonic Ltd.

Eltonic Ltd: Primary designer/site owner & employees or affiliates.



Eltonic Ltd will carry out work only where an agreement is provided either by email, telephone or mail. An 'order' is deemed to be a written or verbal contract between Eltonic Ltd and the client. Payment of an advance fee or payment online is an acceptance of our terms and conditions. This agreement shall apply to all goods and/or services ordered by the client from Eltonic Ltd.


Charges for services to be provided by Eltonic Ltd are defined in the project quotation that the Client receives via e-mail or written Letter. Quotations are valid for a period of 28 days. Eltonic Ltd reserves the right to alter or decline to provide a quotation after expiry of the 28 days. 

Payment for services is due by cheque or via a direct bank transfer (BACS).

Cheques should be made payable to ´Eltonic Limited´ and sent to the office address.

Eltonic Ltd will contact clients via email and telephone to remind them of such payments if they are not received when due.

If accounts are not settled or Eltonic Ltd has not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non payment can result in county court judgements (CCJs) being added to the client's credit rating.

All payments by cheque, bankers draft or money order must be made in pounds sterling. All credit card and debit card transactions will be processed in pounds sterling.

Client Review

Eltonic Ltd will provide the Client with an opportunity to review the appearance and content of the Website and or Graphic Design during the initial design phase once they are completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Eltonic Ltd otherwise within ten days of the date the materials are made available to the Client.


Any web page, code, scripts, design or entire site created by Eltonic Ltd carry a copyright and cannot be reproduced for re-sale without written consent. The placing of an order by the client or other person/Agency on behalf of the client constitutes a guarantee that all necessary authority and permissions have been obtained in respect of the supplied text, artwork, design and photographs, for use in the project. The Client must indemnify Eltonic Ltd in respect of all actions; proceedings; costs demands and claims arising from any such breach.


On completion of work, the deliverables will be uploaded to the client area of Eltonic Ltd Sever for approval under the terms of the guarantee. Upon written or verbal approval by the client, the deliverables will be uploaded to the client’s server. Eltonic Ltd reserve the right to delay uploading of deliverables until full payment has been received.

Website Design

Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors, Eltonic Ltd cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.

Any additions to the brief will be carried out at the discretion of Eltonic Ltd and where no charge is made by Eltonic Ltd for such additions, Eltonic Ltd accepts no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

The client agrees to make available as soon as is reasonably possible to Eltonic Ltd all materials required to complete the site to the agreed standard and within the set deadline.

Eltonic Ltd will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

Eltonic Ltd will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner.

Eltonic Ltd will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.

Eltonic Ltd will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e. if the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken if necessary.


Eltonic Ltd will endeavour to ensure that any developed/designed site or application will function correctly on the server it is initially installed on and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer Version 6 and to an acceptable level with Mozilla browsers. Eltonic Ltd can offer no guarantees of correct function with all browser software.

Access Requirements

If the Clients Web site is to be installed on a third-party server, Eltonic Ltd must be granted temporary read/write access to the Client’s storage directories, and those directories must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

Design Credit

A hyperlink to the Eltonic website (and that of any subcontracted design agency should one have been employed) will appear in either small type or by a small graphic at the bottom of the Client’s Web site.

Domain Names

Eltonic Ltd may purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Eltonic Ltd. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.

Post-Placement Alterations

Eltonic Ltd cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.

Database, Application and E-Commerce Development

Eltonic Ltd cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

Any scripts, applications or software (unless specifically agreed) written by Eltonic Ltd remain the copyright of Eltonic Ltd and may only be commercially reproduced or resold with the permission of Eltonic Ltd.

Where applications or sites are developed on servers not recommended by Eltonic Ltd, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed.

The client is expected to test fully any application or programming relating to a site developed by Eltonic Ltd before being made generally available for use. Where "bugs", errors or other issues are found after the site is live, Eltonic Ltd will endeavour to correct these issues to meet the standards of function outlined in the brief.

Website Hosting

Whilst Eltonic Ltd recommends hosting companies to host websites; no guarantees can be made as to the availability or interruption of this service by Eltonic Ltd. Eltonic Ltd cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

Eltonic Ltd reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial.


These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

Governing Law

This Agreement shall be governed by English Law