our process: question, collaborate, progress, payment


We begin each project by gaining a solid understanding of who you are, what you do and why you do it. This helps us create a solution that communicates the right messages. You may have clear ideas about what you want - or don't want - but need some helpful prompting to bring these thoughts to the fore. A cuppa with biscuits helps the process.


Design doesn't come in a flash of inspiration. It's a collaborative process that takes patience, experience, and communication. We involve our clients every step of the way, incorporating feedback until you are totally happy with the design.


When the scope of the project is determined we create a budget and timeline. Once they’re approved, we stick to them. There are never any hidden costs or unwanted surprises. We provide regular status checks on progress to keep you informed. And you'll be able to see your site grow in our online development area.


We ask clients for payment in stages. This is mutually beneficial and fits the project life cycle. An initial deposit of 30% is required when the scope & cost are agreed. We can then start the design process. 30% payment is requested upon design sign-off and the remaining balance due at launch. Naturally, we only expect you to settle up when you are completely satisfied with everything.


NEW! Starting out as a freelancers can quite intimidating - and costly. You'll need a website with an identity, a matching email account, and business cards (letterheads & comp slips too?). To help spread the cost we're now offering a 10 month payment plan. We'll start work as soon as we receive your initial payment, giving you a head-start to get those clients!